Last updated: 21 August 2026
This Privacy Policy explains how Freedom N Faithnet Sdn Bhd (Company Registration No. 1540023-M), operating the Aquira brand (“Aquira”, “we”, “us” or “our”), may collect, use and protect personal information when you visit our website, contact us or place an order.
1. Information we may collect
Depending on how you interact with us, we may collect information such as your name, email address, phone number, billing or delivery address, order details, communications with our customer care team, and technical information relating to your use of the website.
2. How we use information
We may use personal information to respond to enquiries, process and fulfil orders, arrange delivery, provide customer support, manage returns or refunds, maintain business records, improve our website and services, prevent fraud or misuse, and comply with applicable legal or regulatory requirements.
3. Payments
Where online payment services are made available, payments may be processed by third-party payment service providers. Aquira does not need to directly store your full payment-card details when those details are handled by the relevant payment provider. The payment provider’s own terms and privacy practices may also apply.
4. Sharing of information
We may share information with service providers where reasonably required to operate our business, including payment processors, delivery or courier providers, website or hosting providers, professional advisers and authorities where disclosure is required by law. We do not sell personal information to third parties.
5. Cookies and website data
This static website may use essential browser technologies required for normal website operation. If analytics, advertising pixels or other tracking technologies are added in the future, this policy may be updated accordingly.
6. Data retention and security
We aim to keep personal information only for as long as reasonably required for the purposes for which it was collected, including business, legal, accounting or compliance requirements. We take reasonable measures to protect information under our control, although no internet-based system can be guaranteed to be completely secure.
7. Your enquiries and requests
If you have questions about your personal information or this Privacy Policy, you may contact us at care@aquira.com.my.
8. Updates to this policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or applicable requirements. The latest version will be published on this page.
9. Contact details
Freedom N Faithnet Sdn Bhd
Company Registration No.: 1540023-M
B2-2-3, Solaris Dutamas, No.1, Jalan Dutamas 1, 50480 Kuala Lumpur, Malaysia.
Email: care@aquira.com.my