Last updated: 21 August 2026
1. Please inspect your order
Please inspect your order after delivery. If an item arrives damaged, defective, incorrect or with missing items, contact us at care@aquira.com.my within three (3) days of receiving the parcel.
2. Information required
Please provide your order details and clear photographs or videos showing the issue, including the product and external packaging where relevant. This helps us review the request as quickly as possible.
3. Opened or used fragrances
For hygiene and product-integrity reasons, opened or used fragrance products are generally not eligible for return or exchange unless the product is defective or an incorrect product was supplied.
4. Change of mind and scent preference
Change-of-mind returns and returns based solely on personal fragrance preference cannot be accepted once the product has been opened.
5. Approved resolutions
If we confirm that an item was supplied incorrectly, arrived damaged, has a verified defect, or another fulfilment issue occurred for which Aquira is responsible, we may offer an appropriate replacement, refund or other resolution. Where the issue is confirmed as our responsibility, the customer will not be charged additional shipping for the approved resolution.
6. Refund processing
Where a refund is approved, it will be processed using an appropriate method based on how the original payment was made. Processing times may vary depending on the payment provider or financial institution.
7. Contact
For return or refund enquiries, email care@aquira.com.my.